İncir Visa Client and Service Pre-Information Form

1. Service provider

Name: İncir Visa (“the Company”)
Website: incirvisa.com
Email: info@incirvisa.com
Customer service / contact: +90 535 468 39 00 — +90 539 359 34 64
Address: İzzetpaşa Mahallesi, Ayazma Yolu Sokak, Emek Apartmanı, No: 35B, Mecidiyeköy – Şişli, İstanbul, Türkiye

2. Nature and scope of the service

This form is provided to inform the Client of the main features and terms of the visa consultancy service requested via incirvisa.com.

Services provided by İncir Visa:

Preparing a document list in line with the destination country’s current visa requirements
Completing application forms in the consulate’s format
Tracking and organising appointments at official application centres
Pre-review of the file and drafting of petition/cover-letter texts
Following the application and keeping the Client informed

3. Fees and payment

Service fee: the amount published on the website and shown at the payment step.
Payment methods: credit card, Western Union, online payment link, debit card, or bank transfer/EFT.
Official charges: consular fees, application-centre fees, courier/logistics costs and travel-health insurance are not included in our consultancy fee (unless a specific package is purchased, those amounts are paid directly to the relevant institutions).

4. Important legal notice and limitation of liability

Before paying and starting the process, the Client acknowledges that they have read and understood the following:

Decision-maker: the power to assess, approve or refuse a visa, set its duration or request extra documents belongs exclusively to the embassy or consulate of the destination country. İncir Visa has no authority to guarantee a visa or to intervene in consular decisions.
Refusal and delay: İncir Visa has no civil or criminal liability if the consulate refuses the visa, if appointments are postponed because of demand, or if the process is extended for diplomatic reasons.
Accuracy of documents: the Client is solely responsible for the accuracy of all documents and information given to the Company. Legal consequences of false or incomplete documents rest with the Client.

5. Right of withdrawal and refunds (non-refund notice)

No right of withdrawal: under Article 15/1-(ğ) of the Distance Contracts Regulation, consumer withdrawal does not apply to personalised visa-consultancy services that are performed immediately in an electronic environment.
Cases with no refund: after payment, the consultancy fee is not refunded if the Client withdraws from the visa of their own accord, if file preparation has started, if the visa is refused, or if an appointment cannot be obtained.

6. Protection of personal data (KVKK)

The Client’s passport, identity and financial data are processed and transferred, in accordance with Law No. 6698 (KVKK), only to prepare the visa file and submit it to the relevant official authorities/consulates. Further detail is available in the Privacy Policy on our website.

7. Acknowledgement

By purchasing a service on incirvisa.com and/or confirming this form electronically, the Client accepts, declares and undertakes that they have read and understood this Pre-Information Form, that visa decisions rest with the consulate, and that the fee paid is non-refundable.